Senior Operations Controller

Role Overview & Responsibilities

This is an exciting time in TUI Aviation where we have created a new Group Operations Control Centre with accountability for the operational planning and H24 delivery and control of airline operations in the operational control window: day of operation and 8 weeks prior.

As a Senior Operations Controller you will act as an assistant to the Operations Duty Manager ensuring the local requirements and nuances of the different airline AOCs and Markets are understood and considered during operational decision making, whilst managing the Airline Operations Controllers and their day to day duties. You’ll also provide a focal point of contact for the airline NPs and senior representatives bridging TOCC services and the needs of the airline and its Market within the live operational environment.

As our TOCC operates on a 24/7 basis 365 days per year, the role will be shift based. Covering a combination of day (7am - 7pm) and night (7pm - 7am) shifts, which could span weekends and Bank Holidays (shift patterns may be subject to change in line with business requirements).

ABOUT THE JOB

The Senior Operations Controller will:

When required, actively manage specified TUI aircraft operations including any relevant lease-in/out or special operations, maintaining 24-hour operational control and responding to minimise the impacts of irregularities & disruptions

Develop and maintain an in-depth knowledge of the operating programme, customer profile and privileges and approvals of the TUI airlines’ Air Operator Certificate (AOC) and act as a source of expertise and on-shift advice for the on-shift Operations Duty Manager

Develop and maintain strong relationships with senior management including Nominated Persons of TUI Aviation airlines’ AOCs and wider Market operational teams

Monitor and advise the on-shift Operations Duty Manager on irregularities or disruptions arising in parts of the overall TUI airlines’ flying programme and recommend solutions to mitigate the impact on on-time performance, customer experience and crew efficiency

Provide advice to the Operations Duty Manager in respect of local government, airport authority, regulatory authority, handling agent and/or Market tour operator for the TUI Aviation local airline geographies and operating context

Develop and maintain strong working relationships with Airline Operations Controllers, Engineering and Maintenance and TUI Group Operations Control Centre in respect of flight plans, movement control and despatch.

Work closely with 24-hour Crewing Duty Managers to respond to and resolve operational issues

Ensure operating cost implications and compensation financial considerations are analysed to manage the live operation

Coordinate the operational response to irregularities and disruption arising in the flying programme as required ensuring a high degree of information flow and quality communications from the TOCC

Be active in the event of major disruptions, incidents, accidents for all airlines

Carry out operational flight watch maintaining accurate systems data all times

Prepare high quality written reports and operational data to enable management decision and action

Undertake and participate in safety and compliance audit activity

ABOUT YOU

Experience of aviation operational, technical and regulatory matters is essential

Clear and strong communications

Flexible, responsive, and adaptable to fast changing operational situations

Ability to build positive and constructive relationships to work in collaboration with colleagues and stakeholders

Detailed understanding of cultural and contextual differences within TUI Aviation local airlines

Customer focused towards both internal and external customers

Cost conscious and focused on the long-term perspective and implications of decision making

Open to new ways of doing things and views change as an opportunity

Resilient and able to work under pressure

Strong capabilities in English language (both verbal and written) is required

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ABOUT OUR OFFER

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’

Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career

Private Medical Insurance, single cover with option to add dependants

Permanent Health Insurance

Pension scheme and life assurance

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