Service Desk Lead

Role Overview & Responsibilities

Tracsis are looking for an experienced Service Desk Lead who will be working closely with other support engineers as well as developers and project managers, collaborating as one single team for an effective service for our customers.

What we’ll offer you..

We’re continuously adding to our company benefits but below are a few we currently offer;

Flexible working/ Hybrid working

Learning & Development opportunities

Competitive salary

An agile and highly collaborative working environment

25 days holiday with the option to buy more + bank holidays

Bonus scheme

LTIP’s

Regular funded social events

Bupa Medical Health care after 1 years’ service

What you’ll do?

As a Service Desk Lead, you will be responsible for a team of engineers delivering support services both internally and externally. Through direct management, coaching and mentoring your team will ensure that our product is available and performing at the highest standard for our clients while also ensuring that the internal team have the tools they need to perform.

Who you’ll be

At Tracsis we are open-minded when it comes to experience so if you do not match all the criteria below we are happy to provide additional training.

ITIL qualified or equivalent practical experience of working in an ITIL environment aligned to industry best practice.

Experience leading an ITIL aligned team is desirable.

Experience developing individuals and teams through coaching and mentoring

Effective communicator, both orally and written, to ensure customers receive the best service possible.

Ability to troubleshoot incidents and performance issues.

Ability to identify root cause analysis and recommend improvements

Who we are..

We are a technology company and a leading provider of software and hardware products, and consultancy services for the rail industry. We also provide data capture, data analytics, and event transport planning and management services across the wider transport industry.

Technology makes it possible; people make it happen.

Essential

All applicants must be eligible to live and work within the UK, ideally within commutable travel distance of our central Leeds or Manchester offices.