Hotel Front Office Receptionist

Role Overview & Responsibilities

Job opening criteria

The company

Relais & Chateau at Thornbury Castle are seeking a Room Attendant / Housekeeper to join our professional and hardworking Housekeeping Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests.

About Us

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes' drive from Bristol, it offers 27 bedchambers and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.

Our company goal is to deliver "refined and personalised hospitality" to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.

Job description

£21, 840 per annum

Full time permanent position - 40 hours per week worked over 5 days on a rota basis Monday to Sunday. (8 hours shifts between from 7 am to 11 pm) full flexibility required

An additional share of service charge and tips (estimated 2k per year)

An enthusiastic, warm and friendly professional with a passion for the hospitality industry.

You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.

Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them

Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required

Use the Opera Front Office System to check in and check out guests and take payments.

Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift)

You will relish in providing guests with information about our incredible castle and the full hotel services along with any activities that they can book up in the local area

Excellent communicator and listener with a creative and positive attitude with ability able to address any of our guests' requirements

Respond to telephone and in-person queries regarding reservations, hotel information and guest concerns in a timely fashion

28-day holiday including bank holidays

Paid day off on your birthday

Sickness Benefit (5days after 6 months service)

Referral program - £250 per new member of staff introduced

Complimentary stay at the castle after 3 months passed probation period

Training programmes via internal & external professionals and access to online training facilities

Staff and family rates on hotel accommodation and discounts on food and beverage

Recognition programmes

Career development programmes

Uniform and meals provided whilst on duty and free parking

Opportunity to benefits of staff rate in Relais Chateaux properties

Profile description

Experience in a similar role, ideally in a 4* or above establishment

IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS

Proficient in verbal and written English

Capability to work across multiple projects efficiently and adapt accordingly.

A passion for excellent organisation and customer service skills

Attention for details and proficiency in verbal and written English.

Desire to exceed guest expectations.