Senior Technology Support Specialist

Role Overview & Responsibilities

HEAD OFFICE

Senior Technology Support Specialist

Senior Regional Technology Support Specialist – Southwest/Wales/Bristol

Hybrid Working - Regional (Gloucester / Cheltenham / Bristol) | Regional IT | Permanent | Full Time

Competitive salary + Company Car / Car Allowance

37.5 Hours

At Nuffield Health, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connecting health, helping the nation, transforming experiences or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

That’s why we are looking for an experienced Senior Regional Technology Support Specialist to provide desk-side support within a dedicated region/cluster supporting all Nuffield Health sites, who can provide a high standard of support to Nuffield Health IT users

In this field-based role delivering an excellence in IT service, as a Senior Regional Technology Support Specialist / Senior Technology Support Engineer your duties will be:

To initially support the NEPR project, to implement the rollout of our electronic patient record system throughout the regions hospitals

Contribute to the support and implementation of the end user computing platform in order to deliver maximum value to Nuffield Health

Deliver a high standard of support to Nuffield Health IT users

Provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites

Provide 2nd line support remote support to end users within the dedicated region

Deliver excellent customer service throughout all engagement with the user in order to improve user satisfaction

To resolve incidents and handle service requests in a professional and timely manner

Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service

Provide dedicated support during project deployments for set periods of time

Transition the knowledge gained from the projects back into operations

To succeed as a Senior Regional Technology Support Specialist, you will need a full UK driving license and be able to demonstrate experience of:

Excellent written and verbal skills to communicate in an effective manner

Providing technical support remotely and on-site

Point of contact for technical escalations from the regional team

Working in a modern ITIL-based IT service organisation including incident, problem and change management

Managing a complex, national multi-site IT infrastructure

Technical ability of Windows 7-10 (including Active Directory, DNS, DHCP)

Technical ability of Microsoft cloud technologies such as Office365 and Azure

Technical ability of supporting major outages

Technical ability of supporting printing, telephony, audio visual, specialist software and hardware support in 1st to 3rd line capacity

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.