Field IT Engineer

Role Overview & Responsibilities

Role: Field IT Engineer

Location: Worcester, WR1

Hours: Full-Time / Permanent

Salary: Dependant on experience & Bonus Scheme

About the role…

A brand new opportunity has arisen for a Field IT Engineer to join EG Group, one of the world’s largest independent convenience retailers.

Your role will be covering Worcester / South of UK area including Gloucester/Milton Keynes and will involve delivering incident, IMAC and remote services for multiple food to go brands including Greggs, Starbucks and Burger King. You will also be responsible for carrying out general maintenance and repairs to a range of equipment within our Fuel retail sites as well as refurbishments and new installations.

The successful candidate will be a self-starter, have good knowledge of POS & EPOS and thrive working under pressure. Due to the nature of the role, we are looking for a flexible and adaptable individual with a keen eye for detail.

If you are passionate about IT engineering and are ready to take on a new challenge where you can apply your existing skills and knowledge, then this could be the perfect opportunity for you!

Please note: there will be occasional travel to sites that may require for you to stay overnight to enable you to complete an install or refit (expenses will be covered by EG Group)

Duties & Responsibilities:

Visiting various sites to repair or maintain POS equipment across all brands

Remove and reinstall POS equipment on refurbishment sites

Install new equipment and carry out tests, such as: network tests on new build sites

Ensure that the company standardisation is always adhered to

Manage call queues, keep tickets updated with latest actions and closing within SLA

Fault diagnosis and reporting

Completion of planned preventative maintenance programs

Assess and report accidental damage for costing purposes

Carry out site surveys to plan for safe installations

This list is not exhaustive and may be added to or amended from time to time

Candidate Requirements:

Must hold a full UK drivers licence (company car and Laptop will be provided)

Willingness to travel to different sites across the South of England and possibly further if required

Technical understanding and background in repairs and fault finding

Natural problem solver with great attention to detail

Ability to communicate with all levels of staff during site visits

Methodical diagnostic approach

Knowledge of EPOS systems – troubleshooting HW and SW

Knowledge of POS solutions

Knowledge of Wi-Fi Access points

Full training will be provided but prior experience is advantageous

Own tools would be preferred but not essential

Benefits & Rewards

EG Cares is our benefits & rewards scheme, it’s our way of saying thank you to our EG family in recognition of the continued support and commitment you deliver every day.

Competitive Annual Leave - We know our employees work hard so we offer competitive annual leave allowances so you can enjoy well deserved time off work!

Work Anniversary Awards – We appreciate how loyal our employees are and to say thank you we reward colleagues when you hit milestones!

Employee Discounts - You will be entitled to 15% off our food-to-go brands and 10% off our retail stores, not only this our EG Cares platform entitles you to exclusive discounts at a variety of clothing / retail stores, restaurants, cinemas and much more!

Free Parking - We have free onsite parking at our Head Office in Blackburn which is safe and secure with 24hr CCTV!

Waterside Cafe – With the opening of our new head office we are revolutionizing lunch time with a state of the art employee area for colleagues to relax, dine and unwind. In house Chefs will freshly prepare meals from a large menu incorporating a variety of different cuisines which will change daily, and meals will be provided at incredibly low prices!

Employee Assistance Programme – Telephone counselling and confidential support for personal / legal / medical / health and wellbeing issues is now available 24/7 for our employees through our EG Cares Employee Assistance Programme!

Life Assurance –At EG Group, we believe employees can be their best when they feel supported and have benefit plans that give them security and peace of mind!

Learning & Development - We are committed to helping you develop new skills to be the best version of you!

Our People - You will work alongside our amazing employees, have fun and be a part of our family!

Free Eye Test - As a valued EG Employee you will be eligible to receive a free eye examination every two years!

Progression & Career Opportunities – We look to promote and progress our employees within the business and we are very passionate about internal progression! As the business expands it opens new opportunities for growth… the opportunities really are endless with Euro Garages

Compassionate Leave – We care about our employees and offer 3 days paid compassionate leave

Who are EG Group?

We are leading global independent fuel station and convenience retail operator with operations at over 5,600 sites across Continental Europe, the United Kingdom, North America and Australia.

The group has enjoyed significant growth, with 2020 revenues exceeding $21bn as well as serving over one billion customers annually. Dedicated to serving the convenience needs of today’s busy consumer, whether it is Grocery & Merchandise, Foodservice or Fuel, we have a global network of accessible sites where customers can stop and shop. Through our strong brand partnerships, customers can access various offerings across our network, including brands such as LEON, Cooplands, Starbucks, KFC, Subway, Greggs, SPAR, and Burger King.

Please note, the successful applicant will be subject to a completed DBS check which will be funded by EG Group.