IT Desk Support

Role Overview & Responsibilities

IT

Skills and

Experience

Desired Experience:

Computer OS/Peripherals troubleshooting

Handling Different PC Operating Systems ( Windows 7/8 and 10)

Performing Hardware Software Installation ( understanding of deployment tools like SCCM)

Basic knowledge of SOE and group policies

Printer support

Good knowledge of MS Office tools installation & troubleshooting

Excellent customer service and people skills

Field experience supporting a variety of technologies and services

Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems

Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes:

Excellent End-user computing skills.

Good knowledge of Infrastructure support.

Strong analytical and problem-solving capabilities

Well-organized and extremely detail-oriented

Strong customer service ethic and great communication skills, both oral and written

Passionate about delivering quality no matter what you are doing

Can work both independently and in a collaborative team-oriented environment

A self-starter, motivated to push the limits and think outside of the box

Fondness for solutions that are simple, elegant, and effective

Ability to work with and maintain confidential information

In-depth knowledge of:

Windows OS (e.g. XP, Vista, Windows 7, 10)

Microsoft Office applications

PCLaptop hardware

PCLaptop peripherals, including printers

Mobile devices

Basic knowledge of:

Active Directory

Exchange

Apple OS

SCCM

IT

Qualifications

At least one of the following:

PCLaptop OEM Maintenance Certification

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP) certification in the desktop area

Microsoft Office Specialist (MOS) Certification

Experience in a similar role

2+ years of relevant experience.

Freshers and IT Students are also welcome but with IT backgrounds.

Ready to travel 20-30 KM as per the requirement