Customer Service Advisor - Call Centre

Role Overview & Responsibilities

Customer Service Advisor – Call Centre

Join us and see why our Hartlepool office has been shortlisted in the category for "Best Contact Centre for Culture" in the UK National Contact Centre Awards.

We are offering a starting salary of £21,833, with progression up to £23,318. There is also potential to become multi-skilled and increase your salary up to £26,306.

Due to the progression of our existing staff, we are looking for people to be the front-line voice dealing with a wide range of telephone calls in our call centres. You’ll be taking inbound calls and, on occasion, making outbound calls. Customers are at the heart of our business; we need a dedicated and personable team to manage our 7,000 daily calls across our Customer Service departments.

Life in our call centres is very rewarding, upbeat, and energetic and you’ll be surrounded by supportive mentors and team leaders who love what they do!

Thorough Training and Mentoring

You don’t need to have worked in a call centre before, you just need

Excellent communication skills

A high degree of empathy to customer needs and circumstances

To be confident and passionate about customer service

To have resilience in dealing with difficult calls

Experience of working to targets or deadlines

The ability to use IT systems

Adaptability and a willingness to learn

In return, we’ll provide a thorough training package to support you in dealing with our customers confidently.

You won’t be alone! As well as joining as part of a group, you will have extensive mentoring and ongoing coaching, to ensure you have the support you need to provide an outstanding service to our customers.

Where will I work?

Our offices are based in Hartlepool and we have free on-site parking.

What hours will I work?

You will work an average of 37 hours per week, with shifts between Monday and Sunday, including bank holidays. Monday to Friday operating hours are between 8am - 8pm; Saturdays 8am - 4pm; and Sundays 10am - 4pm. Your shift pattern will vary week to week, although you will be given 3 weeks' notice of your upcoming shift pattern for the next month. .

Why choose Anglian Water

Anglian Water are an award-winning organisation, with almost 5,000 employees and over 6 million customers. We’re proud to have been voted as the best place to work in the UK and to be winners of the prestigious Utility of the Year award.

We are passionate and committed to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential.

As a valued employee, you’ll be entitled to:

Private healthcare

Virtual and telephone GP service for your household

Life and personal accident cover

Yearly bonus scheme

Competitive pension scheme – we double-match your contributions, up to 6%

Casual dress code

Free on-site parking

Opportunity for hybrid working, once probation period has successfully been completed

Flexible benefits to support your wellbeing and lifestyle

Find out more about us at: anglianwatercareers.co.uk and anglianwater.co.uk

Inclusion Community

Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them.

If you are offered a job with us, your job title is subject to change, depending on the team you join.

Start date: 31.07.23

Closing date: 12.06.23

Candidates must be available for the designated start date and must not have any leave booked for at least the first 5 weeks, due to the comprehensive training package provided.

If you require this advert in a more accessible format, or you have any questions, please don’t hesitate to get in touch with our team at

ContactCentreRecruit@anglianwater.co.uk